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Account & Data Deletion
Delete your account and data
You can ask us to delete your Kwickly account and the personal data associated with it at any time. Here's how to request it, what we delete, and what we're legally required to keep.
How to request deletion
- In the app (fastest): open Profile → Delete my account and follow the prompts.
- By email: tap the button below, or email support@kwickly.app from your registered email address with the subject "Account Deletion Request". Include your registered phone number so we can verify your account.
We verify every request against the account owner before deleting, to protect you from someone else deleting your account.
What we delete
Removed immediately in the app, or within 30 days of a verified email request (usually much sooner):
- Your account and sign-in (phone number)
- Profile details: name, email, address, tax ID (NIF), photos, languages, and service settings
- Your tasks, posts, and application history
- Your chat messages
- Reviews and ratings you left
- Identity-verification data and any documents on file
What we keep, and why
A limited set of records must be retained to meet legal obligations, even after your account is deleted:
- Transaction and invoice records — kept for the period required by Portuguese tax and accounting law and EU reporting rules (DAC7). These are retained in the minimum form necessary.
- Records needed to resolve disputes, prevent fraud, or enforce our Terms — kept only as long as required for those purposes.
Where the law allows, retained data is anonymised or reduced to the minimum needed.
What happens next
- In the app: once you confirm, your account and personal data are deleted right away.
- By email: we verify the request is really from you, then delete your account — completed within 30 days, and usually much sooner.
- We email you once deletion is complete.