Privacy Policy and GDPR Notice

Kwickly processes personal data in accordance with applicable data protection law, including Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR), and applicable Portuguese data protection rules.

We may collect name, email, phone, account type, profile photo, login data, passkey/authentication data where applicable, language, device information, app settings and notification preferences.

We may collect posted tasks, task title, description, category, location, budget, urgency, photos, attachments, task status, payment status, reviews, messages, complaints and optional identity verification status.

We may collect provider profile, business type, categories, radius, availability, working hours, languages, portfolio, task history, reviews, Stripe Connect status and payout eligibility.

We may use Stripe Connect, Stripe Express, identity verification providers, or other authorised partners to support identity, business, payment, payout, fraud prevention, and compliance checks.

Kwickly uses Stripe and/or Stripe Connect. Kwickly does not store full card details. We may receive limited payment status, transaction ID, refund, chargeback, dispute, payout, Stripe account, capability and verification data. Stripe may process payment, KYC, fraud prevention and compliance data under its own terms.

We may process task location, approximate location, service radius, Task Doer location during active tasks, arrival/progress information and city/area information for matching, dispatch, tracking, safety, fraud prevention and dispute review.

We may process chat messages, attachments, images, delivery/read status, message metadata and moderation signals to provide chat, prevent fraud, detect unsafe content, prevent payment circumvention, handle disputes and enforce terms.

We may collect IP address, device ID, device type, operating system, app version, browser, crash logs, security logs, usage events, cookies or similar technology data and analytics events.

We may process support messages, complaint details, dispute evidence, photos, admin decisions, refund decisions, account actions and legal correspondence.

We process data to create accounts, authenticate users, provide the app, post tasks, match users, send notifications, enable messaging, process payments, support Stripe Connect payouts, support verification, display profiles and badges, use internal trust, safety, ranking and reliability signals, handle cancellations, refunds and disputes, prevent fraud, improve safety, moderate content, enforce terms, provide support, comply with law, improve services and send permitted marketing.

We rely on contract, legal obligation, legitimate interests, consent and, in rare cases, vital interests. Contract covers platform delivery. Legal obligation covers tax, accounting, consumer, payment, regulatory and legal requirements. Legitimate interests cover safety, fraud prevention, moderation, dispute handling, security and service improvement. Consent applies to optional marketing, certain cookies, optional permissions and optional verification where required.

We may share data with Stripe, verification providers, hosting providers, email/SMS/push providers, analytics providers, customer support tools, fraud prevention tools, legal advisers, accountants, regulators, courts, authorities, law enforcement where required, and other users where necessary for task completion.

Task Doers using Stripe Connect may be required to provide identity, business, tax and bank account information. Kwickly may receive Stripe status information. Stripe may act as an independent controller for certain payment, KYC, risk and compliance processing.

The website may use cookies or similar technologies for essential functionality, security, analytics, performance, preferences and marketing where permitted. Where required, users will receive cookie choices.

We may send marketing where permitted by law. Users can unsubscribe at any time. Service messages about tasks, safety, payments, account activity, verification or legal notices are not marketing and may still be sent.

We keep personal data only as long as necessary for account operation, task history, payment records, legal obligations, tax/accounting, disputes, chargebacks, fraud prevention, safety investigations, legal claims, compliance and platform security. When no longer needed, data may be deleted, anonymised or archived.

Subject to legal limits, users may request access, correction, deletion, restriction, objection, portability, withdrawal of consent and may complain to a supervisory authority. Requests should be sent to [PRIVACY EMAIL]. We may verify identity before responding.

Users may request account deletion. Some data may be retained where necessary for legal obligations, tax/accounting, fraud prevention, disputes, chargebacks, safety, legal claims or regulatory compliance.

Some providers may process data outside Portugal or the EEA. Where required, Kwickly will use appropriate safeguards such as adequacy decisions, standard contractual clauses or other lawful transfer mechanisms.

Kwickly uses technical and organisational measures such as access controls, encryption where appropriate, secure authentication, role-based admin access, logging, monitoring, data minimisation, document restrictions and payment processing through Stripe. No system is completely secure.

Kwickly is not intended for users under 18. Users under 18 must not create accounts or use Kwickly.

Kwickly may use automated or semi-automated systems for task matching, dispatch, ranking, notifications, fraud detection, risk review and moderation support. Where legally required, users may request information, explanation or human review of significant decisions.

Authorised staff, contractors or service providers may access data only where necessary for support, verification, payments, disputes, safety, fraud prevention, legal compliance, technical maintenance and platform operations. Admin access may be logged and restricted.

If a personal data breach occurs, Kwickly will assess the risk and, where legally required, notify the supervisory authority and affected users.

Users may contact Kwickly at support@kwickly.app or privacy@kwickly.app. Users may also complain to the Comissão Nacional de Proteção de Dados in Portugal.

Kwickly may update this Privacy Policy from time to time. Material changes may be notified through the app, website or email. For privacy questions, users may contact privacy@kwickly.app. For general support, users may contact support@kwickly.app.