Kwickly Terms & Conditions

By creating an account, posting a task, accepting a task, making a payment, receiving a payout, messaging another user, uploading content or otherwise using Kwickly, you agree to these Terms. If you do not agree, you must not use Kwickly.

Kwickly is a technology platform and real-time local help network. It connects Task Posters who need help with nearby independent Task Doers who may accept and perform tasks. Kwickly does not itself provide cleaning, moving, delivery, handyman, photography, translation, tutoring, design, IT, car washing, property assistance or any other services listed in the app. When a Task Poster selects a Task Doer for a task, the service contract for that task is formed directly between the Task Poster and the Task Doer. Kwickly is not a party to that service contract, does not provide the underlying service, and does not employ, supervise, or control the Task Doer. Kwickly acts only as an intermediary technology platform that facilitates task posting, matching, communication, payments, reviews, dispute support, and related platform tools.

Kwickly provides technology tools such as task posting, task broadcast, matching, chat, notifications, profile display, reviews, payment facilitation, verification tools, dispute support and admin moderation. Kwickly is not a party to the underlying service contract between users except for its own platform services.

Kwickly is not a party, in any capacity, to the service contract formed between a Task Poster and a Task Doer. No responsibility can therefore be attributed to Kwickly in relation to that contract — including its performance, the parties' fulfilment of their obligations, the matching or introduction of a Task Doer to a Task Poster, or the communication of any budget, quote or offer between them.

A Task Poster is a user who posts a task and requests help. A Task Doer is an independent individual, freelancer, self-employed person, professional or company that accepts and performs tasks. A user may act as both Task Poster and Task Doer using the same account and can switch between roles using Switch functionality.

Users must be at least 18 years old. Task Doers must be legally permitted to provide the services they offer. Users must not use Kwickly where prohibited by law or where their account has been suspended or terminated.

Task Doers are independent providers. Nothing in these Terms creates an employment relationship, worker relationship, agency, partnership, franchise, joint venture or representative relationship between Kwickly and any Task Doer. Task Doers choose whether to accept tasks and are responsible for their own taxes, tools, insurance, licences, methods, invoicing and compliance.

Users must provide true, current and complete account information. Users must keep login credentials secure and are responsible for activity under their account. Fake, duplicate, misleading, fraudulent or impersonation accounts are prohibited.

Task Posters must provide accurate task information, including title, description & details such as access details, safety details, category, location, urgency, fixed budget, and relevant photos. Task Posters must not post illegal, unsafe, discriminatory, misleading, abusive, exploitative or prohibited tasks which leads to permanent suspension of the account.

Kwickly may offer Urgent, Priority and Scheduled task types. Urgent means help is requested within approximately 2 hours. Priority means help is requested for today. Scheduled means help is requested for tomorrow or later. Urgency affects display, broadcast and prioritisation; it does not guarantee acceptance or completion time. Urgent tasks are broadcasted to up to 21km considering the nature of urgency of the task to find closer help.

Kwickly may broadcast tasks to Task Doers based on category, distance, service radius, availability, profile settings, risk controls and platform rules. Task Doers may accept, reject or ignore task invitations. A task is confirmed only when the Task Poster selects or confirms a Task Doer and payment is authorised or completed.

Where the app flow allows, Kwickly may show the Task Poster up to three Task Doer profiles that have accepted the task. The Task Poster may choose one of the displayed Task Doers or remove one or more displayed profiles from consideration. If a displayed profile is removed, Kwickly may show additional Task Doer profiles from the queue of Task Doers who accepted the task.

Task Posters may set a fixed budget depending on the app flow. Task Doers must not accept a budget they do not intend to honour. Any price change, materials cost, extra time, travel fee or scope change must be agreed inside the app before the additional work or expense occurs.

Payments are processed through Stripe and/or Stripe Connect. Kwickly does not store card details. By using payment features, users agree to applicable Stripe terms. Task Posters authorise payment for confirmed tasks. Task Doers receive payouts through Stripe Connect subject to verification, KYC, account status, risk checks and Stripe processing timelines.

Kwickly may charge platform commission, service fees, processing fees, urgency fees, cancellation fees, dispute-related costs or other disclosed fees. Fees will be shown before payment confirmation where applicable. Fees may vary by category, country, urgency, risk, task type, promotional period or user type.

Users must not use Kwickly to meet each other and then complete payment outside the platform to avoid Kwickly fees. Prohibited payment methods for Kwickly tasks include cash, bank transfer, MB WAY, Revolut, PayPal, crypto, direct invoice outside the app or any other off-platform payment method.

Payouts may be delayed, reduced, reversed due to Stripe restrictions, incomplete verification, suspected fraud, chargebacks, refunds, disputes, safety reports, account restrictions, legal obligations, negative balances or breach of these Terms. Kwickly may deduct platform fees, refunds, chargebacks, negative balances and adjustments from future payouts.

Cancellation rules may depend on urgency, time before task start, travel, preparation, materials, whether work has started and the reason for cancellation. Kwickly may apply cancellation fees where a cancellation causes reasonable loss, travel, preparation or disruption. Repeated cancellations may affect account status or task access.

Refunds may be considered if the Task Doer does not attend, materially fails to complete the task, the task was significantly misrepresented, the Task Poster cancels within a permitted window, or Kwickly determines that a refund is fair based on evidence. Refunds may be denied or reduced where the Task Poster changes their mind after work starts, provides inaccurate information, prevents completion, or the Task Doer substantially completed the agreed task.

A task may be marked completed by Task Poster confirmation, Task Doer confirmation, automatic completion after a defined period or admin review. Task Doers must not mark tasks completed before substantial completion. Task Posters must report issues promptly through the app.

If a dispute arises, users should first try to resolve it through the app. Kwickly may review task details, chat, photos, timestamps, status updates, location/status data, payment records, user history and evidence submitted. Kwickly may release payment, issue full or partial refund, release full or partial payout, restrict an account or request more evidence. Kwickly is not a court, arbitrator, regulator, legal adviser, accountant, tax adviser, insurance provider, or insurer.

Where a Task Poster is a consumer and a Task Doer is acting professionally, Portuguese and EU consumer rules may apply to the direct service contract, including rules on distance contracts under Decreto-Lei n.º 24/2014 where applicable. Task Doers acting professionally are responsible for required pre-contract information, withdrawal rights, invoices, receipts, complaint mechanisms and consumer obligations. Nothing in these Terms removes mandatory consumer rights.

Where withdrawal rights apply, a consumer may lose or limit withdrawal rights when service performance begins or is completed with the consumer’s prior express request and acknowledgement, or where an exception applies by law. For urgent or same-day services, Kwickly may require a checkout acknowledgement that the user requests immediate performance and understands the possible impact on withdrawal rights.

Task Doers are responsible for issuing invoices, receipts or legally required payment documents directly to Task Posters where required by law. Task Doers are responsible for declaring income, VAT, social security, accounting, registrations and tax obligations. Kwickly payment confirmations do not replace invoices required from Task Doers.

Task Doers are solely responsible for legal authorisation, professional licences, registrations, permits, qualifications, certifications, insurance, safety standards, equipment, tools, tax compliance, invoicing and service quality. Task Doers must not accept tasks they are not authorised, qualified, insured or competent to perform.

Users must not post or accept tasks involving illegal activities, medical treatment, passenger transport requiring authorisation, weapons, drugs, fraud, money laundering, adult services, surveillance, harassment, academic cheating, identity document misuse, banking/tax/government credentials, dangerous work or any service prohibited by law. Kwickly may remove tasks or accounts for legal or safety reasons.

Users must not request, upload or share unnecessary sensitive information through Kwickly, including passports, residence cards, tax portal credentials, banking credentials, medical records, passwords, government login details, private legal documents or highly sensitive personal information. Kwickly may block or remove such content.

Kwickly may offer email verification, phone verification, optional Verified Client status, freelancer or company document review, or portfolio uploads. All Task Doers must complete identity verification through Didit before they can accept tasks, and may also need to complete Stripe verification (KYC) as part of payout setup. Verification does not guarantee service quality, legal compliance, insurance, competence or behaviour.

Kwickly aims to keep the platform working correctly but provides it on an "as is" and "as available" basis. We do not guarantee that the app, website or any feature will be uninterrupted, error-free or available at all times. We may modify, suspend, limit or discontinue any part of the platform — for maintenance, updates, security, legal reasons or otherwise — and will give notice of significant changes where reasonable. To the extent permitted by law, Kwickly is not liable for unavailability, downtime, data loss or interruptions.

You must not: (a) introduce viruses, malware or any harmful or disruptive code; (b) access, or attempt to access, the platform, its systems or other users' data without authorisation; (c) scrape, crawl, harvest, or use bots or automated means to extract content or data; (d) reverse-engineer, decompile, copy or tamper with the app or its security; (e) overload, disrupt or interfere with the platform's operation; or (f) bypass any technical restriction or authentication. We may investigate suspected breaches and restrict or remove access.

The Kwickly platform — including the app, website, software, design, the "Kwickly" name and logo, and all related content — belongs to My Paws International LDA or its licensors. We grant you a limited, personal, non-exclusive, non-transferable and revocable right to use the platform for its intended purpose. You must not copy, reproduce, modify, distribute, publicly display, resell or create derivative works from any part of the platform, or redistribute task or request data, without our prior written consent.

When you interact with another user, you may receive their personal information — such as name, contact details, address or task details — only to arrange and complete that specific task. You must not store, reuse, share, sell or process another user's personal data for any other purpose, including marketing, building your own database, or contacting them outside Kwickly, and you must comply with applicable data-protection law, including the GDPR. Task Doers who retain such data in the course of their profession act as independent controllers and are responsible for their own compliance.

We may access and review communications and task records where necessary to resolve disputes, investigate reports, prevent fraud or abuse, and enforce our Terms.

If we suspend, restrict or terminate an account, that person must not create or use another account to evade the decision. We may close linked or duplicate accounts and, where permitted by law, withhold, retain or offset balances, credits or payouts connected to a user who has evaded enforcement, caused losses, or breached these Terms — including balances in other accounts controlled by the same person.

To the extent permitted by law, you agree to compensate Kwickly for losses, claims, damages and reasonable costs arising from your breach of these Terms, your misuse of the platform, the tasks you post or perform, or your infringement of another person's rights or of the law.

Where you obtain Kwickly through the Apple App Store or Google Play: these Terms are between you and My Paws International LDA only, not Apple or Google; those stores have no obligation to provide maintenance or support for the app; they are not responsible for the app, its content, or any claim relating to it (including product-liability, legal or intellectual-property claims); you confirm you are not located in a country subject to relevant embargoes and are not on any restricted-party list; and, for iOS, Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You must also comply with the applicable store's terms.

Kwickly uses automated tools, including third-party artificial-intelligence services, to help improve and format task titles and descriptions, categorise tasks, moderate content, and detect fraud or misuse. These tools process the content you submit for those purposes. Automated suggestions are provided to assist you; you remain responsible for the accuracy of your task information. How we process personal data through these tools is described in our Privacy Policy.

Your use of Kwickly is also governed by our Privacy Policy (kwickly.app/privacy-policy), which explains how we collect and process personal data. By using the platform you acknowledge that processing.

Kwickly is not responsible for any failure or delay caused by events beyond its reasonable control, including outages, network or payment-provider failures, natural events, strikes or government actions.

Kwickly may transfer or assign its rights and obligations under these Terms — for example, as part of a reorganisation or sale of the business. You may not transfer yours without our consent.

If any provision of these Terms is found invalid or unenforceable, the remaining provisions stay in full force, and the invalid provision will be applied to the fullest extent permitted or treated as removed.

These Terms, together with our Privacy Policy and any terms shown at checkout, form the entire agreement between you and Kwickly about the platform and replace any earlier understanding on that subject.

Users may review each other after a task. Reviews must be honest, lawful, relevant and based on real experience. Fake, abusive, discriminatory, defamatory, paid, manipulated or privacy-invading reviews are prohibited. Kwickly may remove or restrict reviews that breach these Terms or law.

Users must not upload illegal content or use Kwickly for illegal services. Kwickly may provide reporting tools and may review, remove, restrict, demote, suspend or disable content or accounts. Where legally required, Kwickly may provide explanations for certain moderation decisions and allow users to challenge platform decisions.

Users may communicate through in-app chat and call features where available. Users must not use messaging to harass, threaten, spam, share illegal content, request prohibited services, bypass payments, exchange contact details to avoid fees, or share unnecessary sensitive data. Kwickly may moderate messages for safety, fraud prevention, disputes and enforcement.

Kwickly may use location data to match users, display distance, support service radius, enable active task tracking, estimate arrival, improve safety, prevent fraud and review disputes. Users may manage device permissions, but some features may not work without location access.

You keep ownership of the content you upload — such as task descriptions, photos, profile and portfolio materials, and reviews — and confirm you have the right to share it. You grant Kwickly a non-exclusive, worldwide, royalty-free, sublicensable licence to host, store, use, reproduce, adapt (for formatting and display), publish, display and distribute that content for the purpose of operating, improving, promoting and providing the platform. This licence continues, to the extent needed, for content tied to completed tasks, reviews, or our legal obligations, even after you close your account. You must not upload content that is illegal, infringing, misleading, private, adult, violent, discriminatory or otherwise prohibited under these Terms.

Users may contact Kwickly support at support@kwickly.app. Where legally applicable, Kwickly may provide access to Livro de Reclamações Eletrónico. Consumer users may also use alternative dispute resolution mechanisms under Lei n.º 144/2015. Where the dispute concerns the actual service performed by an independent professional Task Doer, that Task Doer may be the relevant service provider responsible for consumer dispute obligations.

Kwickly may suspend, restrict or terminate accounts for fraud, fake accounts, unsafe behaviour, abuse, harassment, discrimination, non-payment, chargebacks, repeated cancellations, false documents, platform circumvention, illegal content, prohibited services, legal risk, regulatory risk or breach of these Terms. Users may request account closure by contacting Kwickly.

To the maximum extent permitted by law, Kwickly is not liable for user conduct, Task Doer work quality, Task Poster behaviour, damage caused by users, late arrival, failed services, unsafe conditions, lost profits, indirect loss, tax or invoicing failures by Task Doers, professional advice given by Task Doers, Stripe restrictions, payment failures or third-party outages.

Kwickly may update these Terms from time to time. Material changes may be notified through the app, website or email. Continued use after changes means acceptance of the updated Terms.

These Terms are governed by Portuguese law. Where legally permitted, disputes relating to these Terms shall be subject to the competent courts of Portugal. Consumers may benefit from mandatory consumer-protection rules in their country of residence where applicable.

For support, legal notices, privacy requests or complaints, contact: support@kwickly.app